Shipping & Returns
Dress And Tux.com Shipping & Returns
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.
Shipping costs for orders from DressAndTux.com depend upon the method and option you choose.
If you choose to group items into as few shipments as possible, you’ll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.
If you choose to ship items as soon as they become available, we’ll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us using the link near the bottom of this page.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
If an APO or FPO address is entered as an international address, the package will not reach its destination. Click here for more information on entering an APO or FPO address on the order form.
To remove an outdated or incorrect address from your account, click the "Manage your address book" link under the Account Settings heading in Your Account. Click either the Edit button or the Delete Address button beneath the address you want to change or remove.
Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
Our Return Policy
You may return most items sold by DressAndTux.com within 30 days of delivery for a full refund. We’ll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items (however, if you received a damaged, defective, or incorrect item you must contact us within 7 days of delivery of item to resolve the issue).
A restocking fee of 30% may apply to returned orders.
We cannot accept returns of certain items, including:
* Any item that is gas-powered or contains flammable liquids. (These items will say "This item cannot be returned" on their product detail page.)
* Any item 27 inches or larger.
* Any product missing the serial number or UPC.
* All dried plant products are not returnable.
In addition, we will only issue partial refunds for the return of certain items, including:
* Any item that is returned more than 30 days after delivery.
* Any book that has obvious signs of use.
* Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap).
* Any item that is not in its original condition, is damaged, or is missing parts.
Problem with an Order
If something is wrong with an order that is being fulfilled by DressAndTux.com, we certainly want to help you. Please read the information below for more on how to proceed.
Do you need to cancel or change an order that has not yet entered the shipping process? Everything you need to know is right here.
Did you receive a damaged or defective item? Otherwise, visit our Returns Center. We’ll ask you to indicate the number of items you’re returning, the reason for return, and whether you would like a refund or a replacement item sent to you.
Did you receive the wrong item or an item you didn’t order? Visit our Returns Center. You will see a section at the bottom of the list of items in your order where you can indicate items that you didn’t order. We’ll ask you to indicate the number of items you’re returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund or a replacement sent to you.
Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in Your Account for estimated delivery dates for every shipment associated with your order.
Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.
Need further assistance? Click here to e-mail us. Please include as much information as possible, such as the nature of the defect or damage or the name of any missing items.